General Questions
What is Mezrad Gift Shop?
Mezrad is a curated gift shop celebrating Omani art, culture, and craftsmanship. We bring unique, locally made products to you.
Where is Mezrad located?
We are based in Muscat, Oman. You can visit us in-store at Al-Mirani fort or explore our products online.
What kind of products do you sell?
We offer a variety of gifts, including handmade crafts, stationery, home décor, tote bags, and exclusive limited-edition items.
Are your products handmade or locally sourced?
Yes! Most of our products are handcrafted by talented Omani artisans, supporting local creativity and tradition.
Do you offer custom or personalized items?
For certain items and collaborations, yes! Reach out to us if you’d like to create something personalized.
Order & Payment
How can I place an order?
You can order directly from our website or visit our store at Almirani Fort. Online orders are simple and secure.
What payment methods do you accept?
We accept all major credit/debit cards, mobile payments, and cash on delivery for local orders.
Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of purchase. Please contact us as soon as possible.
Do you offer gift wrapping?
Yes! We provide elegant gift wrapping for a small extra charge to make your present extra special.
Returns & Exchanges
What is your return or exchange policy?
We accept returns or exchanges within 7 days of delivery if the product is unused and in its original condition.
Can I return a product if I don’t like it?
Yes, as long as it meets our return conditions. We strive for 100% satisfaction!
How do I request a refund?
Contact us via email or phone with your order details. Once approved, your refund will be processed promptly.
Stores & Events
Do you host workshops or events?
Yes! We often organize creative workshops and events to celebrate Omani culture and craft.
Can I visit the store in person?
Of course! We’d love to welcome you. Our opening hours are 8AM-12AM at AlMirani Fort.
Are your products available at other locations?
Some products may be available through select pop-up stores or events. Check our website for updates.